During our interactions, you share personal information through the HCF platform with Healthcare Framework (Pty) Ltd registration number 2017/068172/07
This notice tells you what to expect when we collect and use your information. It is part of our agreement with you, and we may need to update it occasionally, but we will inform you when we do. You should read this notice along with the terms and conditions that apply to the products and services you use.
If you have any questions, please contact us at support@healthcf.com
We collect your information when you create an online profile. Some of the fields are mandatory. If you don’t complete all the required fields, you will not be able to create a profile. We will prompt you if this is the case.
It includes your but not limited:
name
mobile number
e-mail address
communication preferences
ID, address, dob etc
We use this information to
create your profile;
send marketing information if you asked us to.
We need your information to provide our products or services to you. Sometimes we are required by law to collect your information; for instance, health legislation requires us to collect personal information.
It includes your:
name and surname;
identification details like ID number, passport number;
contact details including email and telephone number;
communication preferences;
health information, including:
past and present conditions;
personal data related to physical or mental health, history, clinical data including the provision of health care services;
personal data relating to inherited or acquired genetic characteristics, including blood result samples and other health test results;
biometric data, including fingerprints.
We use this information to:
deliver any products or services you requested;
create a health record;
identify persons;
identify, analyse and predict on health data;
fulfil our legal obligation to use or disclose your information.
Creation of reports for clients, employer and health providers as agreed or required
When you use our site or Mobile application to perform a healthcare screening process, we collect the information included in your screening questionnaires, including personal information and special personal information as contemplated in the Protection of Personal Information Act, No. 4 of 2013 (PoPIA).
When you contact us by social media, email, telephone, or online chat with a query, complaint, or request, we collect the information included in your message. We use the information we collect to reply to, investigate, and resolve your query, complaint, or request.
We will use the information you provided on the entry form to administer the competition and to communicate with you about the competition.
If you win a prize we will ask for your address in order to deliver it.
We'll ask you whether you want to receive the newsletter, if you agree it is important that you know you can unsubscribe at any time by following the unsubscribe link at the bottom of the email or by contacting us.
If you are a member of our loyalty program we have to process information about your shopping behaviour and voucher use, to ensure that you receive your rewards.
When you take part in a survey, you may choose to complete your name and contact details when you take part in one of our surveys, although you always have the option to take part anonymously. We may use this information to give you feedback about the survey.
You have to be older than 18 to use our services or products. When you use our products, we could ask you to confirm that you are older than 18.
We do not knowingly collect the personal information of children without the consent of a parent or guardian.
If we tailor our products or services for children, we will ask for consent from the child's parent or guardian.
We use suppliers and service providers who we trust to assist us in providing our products to you. They have agreed to keep your information secure and confidential, and to only use it for the purposes for which we have sent it to them
Here are some of the instances when we share your information:
to store information
to manage our social media interactions
to deliver our newsletter
to help monitor the effectiveness of our promotions and advertising
to help us manage our business, for instance accountants and professional advisors.
to provide IT services
to analyse and report
to maintain our website
Sometimes we will be required by law to share your information. For instance, we may be required to share your information with the South African Fraud Prevention Services.
Some of the service providers we use may be located in other countries; for instance, our cloud storage service. These countries may not have the same levels of protection of personal information as South Africa. If this is the case, we require that they undertake to protect the personal data of our customers to the same level that we do.
We will not retain your information for longer than we need to unless we are legally required to do so.
We have implemented reasonable security measures based on the sensitivity of the information we hold. These measures are in place to protect the information from being disclosed, from loss, misuse, and unauthorized access, and from being altered or destroyed.
We regularly monitor our systems for possible vulnerabilities and attacks, but no system is perfect, and we cannot guarantee that we will never experience breach of any of our physical, technical, or managerial safeguards. If something should happen, we have taken steps to minimize the threat to your privacy. We will let you know of any breaches that affect your personal information and inform you how you can help minimize the impact.
You also have a role to play in keeping your information secure. For example, you should never share personal information with us in an email, because while our servers are protected, it is still possible that email can be intercepted. Instead, contact us at
+27121117000.
You have the right to know what kind of personal information we have about you, to correct it, and to opt out of marketing.
You have the right to
ask us what we know about you;
ask what information was sent to our suppliers, service providers, or any other third party;
ask us to update, correct, or delete any out-of-date or incorrect personal information we have about you;
unsubscribe from any direct marketing communications we may send you; and
object to the processing of your personal information.
You can request access to the information we have about you, or correct your personal information by contacting our deputy information officer at support@healthcf.com
It can take us up to 21 days to respond to your request because there are procedures that we need to follow. In certain cases, we may require proof of your identity, and sometimes changes to your information may be subject to additional requirements such as valid proof of residence.